Privacy Policy

Thank you for visiting our website and for your interest in our company and the services we offer.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit edenrocrivieracollection.com (the ""Site"") or make a purchase there.

For Eden-Roc Riviera Collection, in his capacity as Data Controller, the protection of your Data is a priority. We respect your privacy and ensure the protection of your personal data by processing your personal data in accordance with the data protection regulations, in particular Regulation 2016/679 of the European Parliament and Council dated 27 April 2016 concerning the protection of physical persons with regard to the processing of personal data and the free circulation of this data (“GDPR”), and any national legislation applicable to the protection of the Personal Data.

For the sake of transparency, Eden-Roc Riviera Collection established this Privacy Policy that aims to:
- explain to you why your Personal Data is collected and processed by Eden-Roc Riviera Collection,
- describe what types of Personal Data related to you Eden-Roc Riviera Collection may collect and how they are retained,
- inform you about what the rights that you have over your data and how you can exercise them.

This Privacy Policy excludes those websites and online services that have separate privacy policies and do not incorporate this Privacy Policy by reference or otherwise.

This Privacy Policy also does not apply to the collection and processing of Personal Data by Oetker Collection and its Affiliates. The latter established their own Privacy Policy. To understand how it will treat your Personal Data, their Privacy Policy is available on their website.

Our privacy practices may be more or less limited in certain countries in which we operate to reflect local practices and legal requirements. We will specifically inform you, if this is the case.

Eden-Roc Riviera Collection reserves the right to modify this Privacy Policy at any time. Any modification will take effect immediately.

Consequently, we invite you to regularly consult our Privacy Policy, available from all pages of our website, in order to keep you informed of the latest applicable online version. For the changes that we consider the most significant, a notification will be made on the website. We also expect you to check the date indicated on this Privacy Policy in order to know the date of the last update.

This Privacy Policy is written in French and may be translated into other languages. In the event of any inconsistency, the French version shall prevail.

1. Definition

For your information, a Personal Data corresponds to any information relating to an identified natural person (Data Subject) or who can be identified, directly or indirectly, by reference to an identification number or to one or more elements which are specific to him (name, first name, address, email, telephone, credit card number, etc.).

Personal data processing means any operation which is performed on Personal Data (collection, storage, transmission, deletion, etc.), whether on paper or computer.

The Controller is the person who determines the purposes of each processing and the means to achieve these purposes.

Eden-Roc Riviera Collection is a ecommerce company owned by Hotel du Cap-Eden-Roc with registered offices at Boulevard J. F. Kennedy, CS 10029, 06605 Antibes Cedex, France.

2. Why does Eden-Roc Riviera Collection need to collect your Data?

The data that Eden-Roc Riviera Collection collects is necessary to enable it to fulfill the following purposes:

  • Management of sales;
  • Management of payment for purchased items;
  • Management of customer accounts in order to create and use the customer account, update personal information, consult or modify or cancel information;
  • Management of commercial prospection: concerning similar services to those already provided to the customer in the past; sending of solicitations, promotional and informative messages by post, phone call; sending of solicitations, promotional and informative messages by email, SMS/MMS;
  • Organization of contests and all other promotional operations (social networks);
  • Carrying out satisfaction surveys post-purchase;
  • Establishment, exercise, or defense of legal claims against the organization;
  • Accounting management (customers files);
  • Management of requests to exercise the rights guaranteed to Data Subjects under the legislation applicable to the protection of the Personal Data;

In general, Eden-Roc Riviera Collection does not process any of your data for purposes incompatible with those for which it was collected, except with your prior consent.

3. What Data does Eden-Roc Riviera Collection collect?

Eden-Roc Riviera Collection collects different types of personal data about you:

3.1 Personal data that you communicate to us directly:

  • Identity: surname, forenames, shipping address, billing address, telephone number (fixed or mobile), email address, date of birth, title...
  • Personal Data relating to the way of payment: credit card number, debit card number;
  • Personal Data relating to the commercial relationship: customer number, order number, products and services reserved and purchased, quantity, amount, frequency, delivery address, purchase history, correspondence with the customer and after-sales service;
  • Communication details and related (meta-)data: the correspondence exchanged, date and time of the messages, your Feedback, etc.
  • Personal Data relating to newsletter subscriptions: title, surname, first names, e-mail address, country of residence, date of birth.
  • Other Data: Other types of information that you voluntarily choose to provide to us.
  • The communication of your personal data is voluntary. However, certain information is mandatory and essential for Eden-Roc Riviera Collection to process your request, as indicated in our forms. Without this information, Eden-Roc Riviera Collection will not be able to process your request.

3.2 Les données personnelles qui nous sont communiquées :

  • From Social Media: Social media account information, profile pictures or posts when account settings allow.
  • From Other Sources: We may receive your Personal Data from other sources, like public databases, joint marketing partners that consisting with your settings on related services, and other third parties including credit card partners. Such information usually includes your Identity, Social Media Details, Your Feedback and Other Data that you voluntarily choose to provide to us.

3.3 Personal data that we collect automatically:

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as ""Device Information.""

We collect Device Information using the following technologies:

3.3.1 Cookies

Here is a list of cookies we use. We have listed them here so you can choose whether you want to allow them or not:

_session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

_shopify_visit, no data held, persists for 30 minutes from the last visit. Used by our website provider’s internal stats tracker to record the number of visits.

_shopify_uniq, no data held, expires at midnight (depending on the visitor’s location) the next day. Counts the number of visits to a store by a single customer.

_cart, unique identifier, persists for 2 weeks, stores information about your shopping cart.

_secure_session_id, unique session identifier.

_storefront_digest, unique identifier, indefinite if the shop has a password, used to determine if the current visitor has access.

Log files track Site activity and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.

Additionally, when you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit or debit card numbers), email address, and phone number. This automatically collected information is referred to as "Order Information."

When we talk about "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.

3.3.2 Do not track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

4. What is the legal basis for the processing of your Data?

Eden-Roc Riviera Collection collects your Personal Data for the purposes described in point 2 of this Policy. In any case, Eden-Roc Riviera Collection collects your data, only when their collection and processing are based on a legal basis.

4.1 Execution of contractual relations with Eden-Roc Riviera Collection:

Your Data is necessary for the execution of the contract to which you have subscribed, or you wish to subscribe, including the purchase of an item on our website. On this contractual legal basis, any refusal to communicate your Personal Data will prevent the conclusion and execution of the contract.

4.2 Compliance with a legal obligation to which Eden-Roc Riviera Collection is subject:

Some of your Data is processed by Eden-Roc Riviera Collection to comply with its legal obligations, in particular complying with legal processes, responding to requests from public and government authorities around the world, or public-sector bodies/bodies with a public-service mission, in line with applicable legislation, and pursuing available remedies or limit damage we or other third parties may sustain. Also, your Data is processed to manage your request to exercise the rights guaranteed to Data Subjects under the legislation applicable to the protection of the Personal Data.

4.3 Your consent:

Subject to having obtained your prior and valid consent, Eden-Roc Riviera Collection may process your Data to communicate (e-mail/SMS) with you, to send you promotional offers, newsletters, information on us, our Services, and other marketing communications, in accordance with your preferences. With your consent, you can participate in contests and all other promotional operations organized by us on social networks. Your consent may also be necessary when we use cookies and other tracking technologies under the conditions described in our Cookies Policy. At any time, you can change your choice and withdraw your consent, without however calling into question the legality of the processing based on consent and implemented before the withdrawal.

4.4 Vital Interest:

In certain circumstances when it is not possible to obtain your consent, it may be necessary for us to process your Personal Data, where it is in your vital interest or in the interest of others, for example in the event of a medical emergency.

4.5 How we use your personal information

In general, we use the Order Information we collect to process any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to: communicate with you; ship your orders (Eden-Roc Riviera Collection and/or our partners where justified); managing payments; assess potential fraud or risks; and, when it aligns with the preferences you have communicated to us, provide you with information or advertisements regarding our products or services.

We use the Device Information we collect (particularly your IP address) to assess potential fraud or risks and, more generally, to improve and optimize our Site (for example, by generating insights into how our customers browse and interact with the Site, and to evaluate the success of our advertising, marketing, and remarketing campaigns).

5. Data retention

When you place an order through the Site, we will retain the information about your order in our records unless and until you ask us to delete it.

6. What are your rights and how to exercise your rights?

6.1 Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information provided below.

Additionally, if you are a European resident, please note that we process your information to fulfill contracts we might have with you (for example if you make an Order through the Site), or otherwise to pursue our legitimate business interests listed above. Also, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Right of access: You can obtain confirmation from Eden-Roc Riviera Collection that your Personal Data is or is not being processed and, when it is the case, access to all Personal Data and information held by Eden-Roc Riviera Collection.

Right to rectification: You can obtain from Eden-Roc Riviera Collection, as soon as possible, the rectification of any data concerning you which may be inaccurate or erroneous. You can also request that your data be completed, if necessary.

Right to erasure: Subject to legal exceptions, you can ask Eden-Roc Riviera Collection to erase your Personal Data as soon as possible, if in particular you consider that the processing carried out by Eden-Roc Riviera Collection on your data is no longer necessary with regard to the purposes for which they are were collected.

Right to data portability: You have the option of recovering part of your Personal Data in an open and machine-readable format or of requesting Eden-Roc Riviera Collection to transmit it to another organization. The only data affected by this right are data that you have actively and consciously provided to the Eden-Roc Riviera Collection (for example, data that you have entered in an online form) or data generated when using a service or a device as part of the conclusion or management of your contract, and which are processed automatically, on the basis of consent or the execution of a contract.

Right to object: You can object to your data being used by an organization for a specific purpose. You must then put forward reasons relating to your particular situation, except in the case of commercial prospecting, to which you can object without reason. If your data is processed for commercial prospecting purposes, you can oppose it at any time, just as you can oppose the deposit of cookies at any time.

Right to restriction of processing: You can ask Eden-Roc Riviera Collection to keep your data without being able to use it, in any of the following cases: you dispute the accuracy of the data used by Eden-Roc Riviera Collection, you object to your data being processed, in the event of illegal use but you oppose their erasure, you need it for the establishment, exercise or defense of legal claims.

Right to withdraw your consent to the processing of your data: When the processing of your personal data is based on your consent, you have the possibility to withdraw your consent at any time.

Right to lodge a complaint with the competent supervisory authority: If you consider that your rights have not been respected or that the protection of your data is not ensured in accordance with the legislation applicable to the protection of the Personal Data, you can, at any time, lodge a complaint with a competent supervisory authority (in France, the CNIL : directly on the CNIL website or by post to: CNIL - 3 Place de Fontenoy - TSA 80715 - 75334 Paris Cedex 07).

6.2 Exercise of your rights

Any request must specify, in subject, the reason of the request (exercise of the right of access, the right to object, etc.), the address to which the response must be sent, and the company concerned by the request (Eden-Roc Riviera Collection).

To exercise your rights, you must prove your identity by any means. When Eden-Roc Riviera Collection has reasonable doubts about your identity, you may be asked to provide additional information necessary to confirm your identity.

Eden-Roc Riviera Collection will send you its response within a maximum of one (1) month from the date of receipt of your request. This period may however be extended by two (2) months due to the complexity and number of requests.

If you believe, after contacting Eden-Roc Riviera Collection, that your rights are not respected, you can lodge a complaint with the competent supervisory authority.

7. Sharing your personal information

We share your Personal Information with third parties to help us use it for the purposes described above.

For example, we use Shopify to host our online store – to learn more about how your Personal Information is used by Shopify, please visit the following page: https://www.shopify.com/uk/legal/privacy.

We also use Google Analytics to better understand how our customers use the Site – to learn more about how your Personal Information is used by Google, please visit the following page: https://policies.google.com/privacy?hl=en-GB. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout?hl=en-GB.

Hotel du Cap-Eden-Roc: manages the online store Eden-Roc Riviera Collection.

Oetker Collection: owns the property of Hotel du Cap-Eden-Roc.

Partners with whom Eden-Roc Riviera Collection collaborates in managing the sales of their products.

We may share your Personal Data to other partners, consultants and advisors who render services to us, including financial institutions, external auditors, lawyers, and credit card issuers.

We may sell our business, hotels and other assets or may cease managing a hotel or other property. In this case, we may include Personal Data collected about you, or control of that Personal Data, as a business asset in any such transfer. Additionally, we may disclose your Personal Data to a buyer or other successor in the event of a merger, sale or other transfer event, in which Personal Data held by us about our users is among the assets transferred.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.

Eden-Roc Riviera Collection does not sell, rent or share your Personal Data without your consent except in accordance with this Privacy Policy or for the purposes disclosed on any online form or location on the Services where you provide Personal Data to us. Eden-Roc Riviera Collection also does not engage in the sale of your Personal Data.

8. Behavioral advertising

As stated above, we use your Personal Information to provide you with targeted advertisements or marketing messages that we believe may be of interest to you when we have obtained your explicit prior consent.

To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) informational page at the following link: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising here:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Instagram: https://accountscenter.instagram.com/ad_preferences/
- Google: https://www.google.com/settings/ads/anonymous

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance opt-out portal at the following link: https://optout.aboutads.info/?c=2&lang=en.

9. How does Eden-Roc Riviera Collection secure the processing of your Data?

Eden-Roc Riviera Collection implements all technical, physical and organizational measures to ensure the security and confidentiality of your Personal Data during the collection, processing and transfer of your Data.

The infrastructures of Eden-Roc Riviera Collection are protected against malicious software (viruses, spyware, etc.). The security of your terminal, from which you connect to our website, is your responsibility.

In the event that Eden-Roc Riviera Collection is likely to call on service providers to process part of your Personal Data, it undertakes to verify that they present sufficient guarantees to ensure the protection of the Personal Data entrusted to them and to make them sign confidentiality clauses in accordance with the legislation applicable to the Protection of the Personal Data.

In case of a Personal Data Breach, that is to say in the event of a security incident, whether malicious or not and occurring intentionally or not, resulting in compromising the integrity, the confidentiality, or the availability of your Personal Data, we undertake to comply with the obligations with the legislation applicable to the Protection of the Personal Data.

10. Cookies Policy

To know more about Cookies and how to manage them, please access our Cookies Policy.

11. Social Media

Eden-Roc Riviera Collection is present on social media through the Instagram, Facebook, TikTok, etc., pages of Hotel du Cap-Eden-Roc.

Access to these Social Media implies your prior acceptance of their contractual conditions, including their commitments under the legislation applicable to the protection of the Personal Data for the processing carried out by them, regardless of our pages on said Social Media. To find out more about the Protection of your Personal Data when browsing these Social Media, Eden-Roc Riviera Collection and Hotel du Cap-Eden-Roc invite you to consult their respective Privacy Policies:

  • Facebook
  • Instagram
  • Tiktok
  • YouTube et YouTube - Google

Eden-Roc Riviera Collection and Hotel du Cap-Eden-Roc are able to collect some of your personal information when you browse the pages of our Social Media, when you “like” our pages, use our Insta Shop, share content or follow us on Social Media.

Also, if you choose to log-in, connect with or link to Services using your Social Media account some of your Personal Data is shared with us consistent with your settings within the Social Media service, such as location, check-ins, activities, interests, photos, status updates, as well as Personal Data that may be a part of your profile or friend’s profile.

Eden-Roc Riviera Collection and Hotel du Cap-Eden-Roc may be required, within the framework of the organization of contests, to collect your name, first name, date of birth, il necessary profile photograph, gender, networks, Social Media user ID, and any information made public and more generally Personal Data.

12. Privacy by Design/by Default

Eden-Roc Riviera Collection undertakes to integrate the protection of Personal Data by Design and by Default of a project, a service or any other tool related to the handling of Personal Data, in particular the minimization of Personal Data, limitation of the purposes of data collection, respect for the integrity and confidentiality of data, limitation of retention periods.

13. Principe de responsabilité

In order to respect the principle of Accountability, Eden-Roc Riviera Collection:

  • adopts internal procedures in order to ensure compliance with the legislation applicable to the protection of the Personal Data (IT charter, Personal Data protection charter, etc.);
  • keeps a documentary record of any processing carried out under its responsibility or that of the processor (keeping of the processing register, confidentiality agreements for employees and service providers, company security policy, procedures for managing requests for access, rectification, opposition ...);
  • carries out Privacy Impact Assessments for processing operations presenting particular risks with regard to rights and freedoms.


The aim is to provide rich documentation to demonstrate compliance with Data Protection rules at all times.

14. Changes

We may amend this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

15. Contact us

To learn more about our Privacy Policy, if you have any questions or wish to file a complaint, please contact us via email at contact@edenrocrivieracollection.com, or by mail at the following postal address:

Hotel du Cap-Eden-Roc
Customer Service Eden-Roc Riviera Collection
Boulevard J. F. Kennedy, CS 10029
06 605 Antibes Cedex
France

Last update: 11th June 2024